Order help
When will I receive my order?
Orders are prepared within 1 to 3 business days. Free standard shipping then takes 8 to 12 business days, and express shipping ($6.99) 5 to 8 business days. See Shipping for all the details.
How do I track my order?
Use the tracking number in your shipping confirmation email, or visit Track your order.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not been prepared yet, we will do our best to update it. Once it has shipped, you can still use our returns policy.
Which payment methods can I use?
The payment options available for your country are shown at checkout. Payments are processed over a secure, encrypted connection.
About our products
Maison Onyxx works as an outlet: our pairs come from store returns, end-of-season overstock or may show minor cosmetic factory imperfections, which is why they are offered at reduced prices. If you are not satisfied, you can return your item within 14 business days.
Which size should I choose?
Our size guide converts US, UK, EU and centimeter sizes and explains how to measure your foot.
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