Frequently asked questions.

Choose your color and size, then select “Add to bag”. Open your bag and select “Checkout” to pay securely. You review your order before you confirm it, and a confirmation email follows.

We accept major credit cards (Visa, Mastercard, American Express) and PayPal. The options available to you appear at checkout, and their logos at the bottom of every page. All transactions are encrypted and secured.

In your bag, under “Have a code?”, or at checkout. The discount shows in your total before you pay.

Contact us as soon as possible with your order number. Orders are processed within 1 to 3 business days before dispatch, so the sooner you write, the better.

Standard shipping is free on every order. Express delivery costs $6.99.

Standard delivery takes 8 to 10 business days. Express delivery takes 5 to 8 business days. Orders ship within 1 to 3 business days, and business days run Monday to Friday.

We ship to many countries across North America, Europe, the United Kingdom and beyond. Enter your address at checkout to see the delivery options for your country. Our shipping and returns page has the details.

As soon as your order ships, you receive a tracking number by email. Follow your package on our tracking page.

Depending on your destination, import duties, taxes or customs fees may apply when your package arrives. These charges are the responsibility of the recipient. We have no control over them and cannot predict their amount.

You have 14 days after receiving your order to request a return. Items must be unworn or unused, with tags attached and in their packaging. Keep your receipt or proof of purchase.

Email contact@maisonstilettoworld.com or use our contact form. Once your return is approved, we send you instructions on how and where to send your package. Items sent back without approval are not accepted.

To exchange an item, the quickest way is to return it, then place a separate order for the new one once your return is accepted.

No. We can’t accept returns on sale items or gift cards. Customized items and personal care products can’t be returned either.

We notify you once we have received and inspected your return. If it is approved, the refund goes to your payment method within 10 business days. Your bank or card company may need extra time to post it. If more than 15 business days have passed since approval, contact us.

Yes. If your order ships to the European Union, you can cancel or return it within 14 days of receiving it, for any reason. The same conditions apply: unworn or unused, tags attached, in its packaging, with your receipt or proof of purchase.

Our size guide lists body measurements in inches and centimeters, with US equivalents. Measure yourself, then compare with the chart. True to size. Between two sizes, size up.

Email contact@maisonstilettoworld.com or call +44 7874 490804, Monday to Friday. You can also use our contact form.