Privacy Policy

Last updated: October 24, 2026

This Privacy Policy explains how Maison Stiletto ("we", "us"), which operates the online store on this website (the "Site"), collects, uses and protects your personal information when you visit the Site or place an order.

1. Who we are

Maison Stiletto
Contact: our contact form

2. Information we collect

When you browse the Site, some information is collected automatically:

IP address, browser and device type;
pages and products viewed, searches made;
information stored in cookies and similar technologies.

When you place an order or contact us, we also collect:

first and last name;
billing and shipping addresses;
email address and phone number;
order details and payment status;
the content of your messages to our customer service.

Payments are handled by secure payment providers. We do not store your full card details.

3. How we use your information

to process, ship and track your orders;
to send you order and shipping confirmations;
to provide customer service and handle returns and refunds;
to prevent and detect fraud;
to improve the Site and our products;
to send you marketing emails if you have agreed to receive them, or where the law allows it. You can unsubscribe at any time using the link in each email.

4. Legal bases (EEA and UK)

If you are in the European Economic Area or the United Kingdom, we process your data on the basis of: the performance of our contract with you (your order), our legal obligations (accounting, tax), our legitimate interests (fraud prevention, improving the Site) and your consent (marketing emails, non-essential cookies).

5. Sharing your information

We only share your data with the service providers we need to run the store:

Shopify, our e-commerce platform;
our payment providers;
carriers and order tracking services;
our email marketing provider;
analytics and advertising partners, where you have accepted the relevant cookies.

We may also disclose information where required by law or to protect our rights.

6. Cookies

The Site uses cookies that are needed for it to work (cart, checkout, language) and, with your consent where required, cookies for analytics and advertising. You can change your choices at any time through the cookie banner or your browser settings.

7. Data retention

We keep your data for as long as needed for the purposes above, then for the periods required by law (for example, for accounting records).

8. Your rights

Depending on where you live (including under the GDPR, the UK GDPR and Californian law), you may have the right to access, correct, delete or export your data, to object to or restrict certain processing, and to withdraw your consent at any time. To exercise these rights, contact us through our contact form. You may also lodge a complaint with your local data protection authority.

US residents can opt out of targeted advertising on our Your Privacy Choices page.

9. International transfers

Our service providers, including Shopify, may process your data outside your country, notably in Canada and the United States. Where required, these transfers are covered by appropriate safeguards such as the European Commission's standard contractual clauses.

10. Security

We take reasonable measures to protect your data against loss, misuse and unauthorized access. Payments are encrypted.

11. Minors

The Site is not intended for children under 16. We do not knowingly collect their personal information. If you believe a child has sent us personal information, contact us and we will delete it.